Helpful information to include with your help desk ticket

To help speed your support ticket along, including the following information will be of great assistance:

Username This is your e-mail address
Browser Chrome, Firefox, Internet Explorer, Edge
Browser Version Found under Help->About
Description of the problem

Use as much detail as you can, including any error codes, screenshots, etc.

Steps to recreate the problem

If an error occurs, try to recreate the problem again, noting your steps along the way.

This step is critical to resolving the issue.

For complex issues, recording a video of the phenomena is ideal:

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