To help speed your support ticket along, including the following information will be of great assistance:
|Username||This is your e-mail address|
|Browser||Chrome, Firefox, Internet Explorer, Edge|
|Browser Version||Found under Help->About|
|Description of the problem||
Use as much detail as you can, including any error codes, screenshots, etc.
|Steps to recreate the problem||
If an error occurs, try to recreate the problem again, noting your steps along the way.
This step is critical to resolving the issue.
For complex issues, recording a video of the phenomena is ideal: